Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.822,607 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Very helpful,polite people, and no problems at all been with these for a year now great service would definitely recommend

MMr Nathan Wilshaw
Oct 8, 2026

A helpful solution was found to keep my disability scooter insured until sold. Your Agent was most helpful, friendly and patient throughout. Excellent service.

MMrs Lewis
Oct 8, 2026

Very good customer service. Very polite and efficient.

DDonald Wright
Oct 8, 2026

It was explained very well

MMrs Sue Lovett
Oct 8, 2026

Mark Bates rang n explained everything to me,I asked a few questions all were answered immediately, Very happy with them nothing is to much trouble. Thank u

LLorraine
Oct 8, 2026

I have always felt safe when out on my scooter knowing you were there to help thank you so much

MMR A & MRS H FISHER
Oct 8, 2026

Quick connection and good outcome to transaction.

TTerry Phillips
Oct 8, 2026

Your service is very good and the price is very affordable.

eesperanza maldonado
Oct 8, 2026

The policy seemed to include all our requirements At a reasonable cost

JJohn
Oct 8, 2026

Brilliant swift service

MMo
Oct 8, 2026

Immediate response to requests for information and action.

JJohn Colin Grantham
Oct 8, 2026

Very helpful

SStephen
Oct 8, 2026

It was quick and easy to do thank you

MMarie Stuart
Oct 8, 2026

Great service, quick to respond and reliable, great price that is affordable

CCaroline Eastland
Oct 8, 2026

I spoke to a very nice lady on your reception

AAnnSmith
Oct 8, 2026

A polite phone manner and good listener while listening to my queries, you were very helpful and reasured me on my decision to insure my items. Thank you.

LLaurence
Oct 7, 2026

Very quick and easy online cover.

EElizabeth Hanson
Oct 7, 2026

Very friendly and Lee the delivery driver was really helpful and ran through everything with me again

MMel Murphy
Oct 7, 2026

Policy easily understandable and well constructed. Covered my needs and affordable. Staff knowledgeable and clear in explaining the policy cover.

JJoy Davies
Oct 7, 2026

Very helpful in every respect

hhugh gemmell
Oct 7, 2026