Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Our Customers Love Us!
TrustpilotTrustpilot five stars
22,482 Reviews
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
App Store linkGoogle Play link
Insura app mock up

Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

Mr Derek Astbury
Quick response from the team and very professional
Oct 2, 2026
William Evans
When my original Scooter broke down, you renewed it in a week. Great
Oct 2, 2026
Michelle Eaton
I am happy with everything
Oct 2, 2026
Lester Motley
as always very pleasant & helpful no pressure had time to think about the policy then make my decision
Oct 2, 2026
Sleepy Pete
An Early reminder, on paper and on e-mail, so I do not forget the deadline and all paperwork correct.
Oct 2, 2026
Judith
Easy to do over the phone, with a real person . Thanks
Oct 2, 2026
Allison Smail
I got the free months insurance at the Elm Court garden center mobility fare, where I bought my mobility scooter from Love Mobility. The loverly staff helped me to register and were very knowledgeable. I will be taking up the insurance after the month is up.
Oct 2, 2026
Susan Leakey
Efficient service thanks.
Oct 2, 2026
Frances
Nice girl that phoned to renew, had a slight problem during six month free trial, they fixed quickly
Oct 2, 2026
Peter Phillips
The Company dealt with my insurance for my mobility Scooter very efficiently Thank you
Oct 2, 2026
Mrs Mary Boyd
Have been with this company for over 6 years and have had nothing but good service
Oct 2, 2026
DAVID ANDERTON
I am happy to have insurance on my machine.
Oct 2, 2026
Megan Tudor
Been with this company for years everything is covered for you
Oct 2, 2026
Mr & Mrs Evans
Great Guys!!
Oct 2, 2026
Dennis Watmough
Nice people to deal with every thing was explained in full. Well done.I
Oct 2, 2026
Franki
Superb customer service.
Oct 2, 2026
Mr Mark Barnes
Professional very good prices and politeness.thankyou.
Oct 2, 2026
Sue sidwells
Very helpful, friendly agent. Explained everything.
Oct 2, 2026
C Lammiman
Good information
Oct 1, 2026
BB
It was good to talk to a knowledgeable human who answered any quires clearly. Brian Booker
Oct 1, 2026