Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,156 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

First experience with the company,so can’t comment as yet.

DDonald Alexander Urquhart
Nov 4, 2026

Always helpful , and good advice

MMr Ian Taylor
Nov 4, 2026

Quick and easy to take out my insurance, very helpful with my queries

PPaula
Nov 4, 2026

prompt and efficient service

MMr Clews
Nov 4, 2026

From initial insuring to making a claim they have been excellent will definitely recommend

WWendy Dolby
Nov 4, 2026

Staff knew what they were talking about. They spoke clearly and were most helpful. A clear to understanding process.

SSue Liverpool
Nov 4, 2026

yes every one was great from start to finnish

MMr Peter Chambers
Nov 4, 2026

When the man came he took my scooter to his van and did it

MMrs Deborah Dickenson
Nov 4, 2026

You have helped every time I've needed it

MMr John Love
Nov 4, 2026

Professional service and polite, knowledgable

ccustomer
Nov 4, 2026

The price is fair

MMiss Tracey Bulmer
Nov 4, 2026

Very helpful great experience

MMr Brian Worrall
Nov 3, 2026

No hard work involved and have always been pleased with my polices

MMargaret
Nov 3, 2026

Very good and helpful

MMr Colin Stibbons
Nov 3, 2026

I have use Mark Bates for professional indemnity and public liability insurance for a few years now and I love how easy it is to arrange the cover. No fuss, straight forward language, cost effective.

MMr Simon Richards
Nov 3, 2026

Being kept up dated

MMr John Ratcliffe
Nov 3, 2026

Great company, efficient and on the ball.

carole hatfield
Nov 3, 2026

The service is good

MMs Jeanette Kilbon
Nov 3, 2026

Buying policy online was easy. No claim yet.

jjohnhhutchinson
Nov 3, 2026

Good service

MMrs Samasuwo
Nov 3, 2026