Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.822,828 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

I was able to renew online and it was easy to do

WWendy
Oct 20, 2026

Excellent service

ccustomer
Oct 20, 2026

It certainly comes across as a genuine helpful insurance company unlike my house insurance with nationwide who is making a claim really difficult for myself a neatly 90 year old they certainly aren’t interested in making my gathering evidence pressured with a 5 day limit .

AAnthony
Oct 19, 2026

Excellent service polite staff reasonable prices

MMichael Ward
Oct 19, 2026

Easy to arrange the insurance and very reasonable price. Friendly professional staff to talk to, great service! Thank you

MMichael
Oct 19, 2026

Very helpful

RREHANA
Oct 19, 2026

You were very polite and helpful and explained everything to me many thanks ian cruickshanks

MMr Ian Cruickshanks
Oct 19, 2026

Very professional 👏

aallan
Oct 19, 2026

Good customer service

CCaroline Jones
Oct 19, 2026

Easy to follow instructions and everything explained

RRobert Scott
Oct 19, 2026

It was so easy to renew my insurance on line

HHeather
Oct 19, 2026

The process to renew policy is easy and quick, very friendly and professional staff.

GGordon Walker
Oct 19, 2026

This is a small efficient, accessible, reasonable, friendly, knowledgeable and a very experienced provider. I have always found them to have complete empathy with whatever I request of them. Patient polite and courteous in their pragmatism. Highly recommended.

GGulzar Syed
Oct 19, 2026

Highly Recommended My Mobility Shop Advised me to use this Insurance Company, Stating That They Are The Best In The Business. It is very Reassuring To Know I Am Covered By An Excellent Company. Many Thanks

MMr Barry Brown
Oct 19, 2026

Concise explanation of product and its cost, conducted in a friendly manner. Prompt issue of relevant documents.

JJackie
Oct 19, 2026

Great service all round.

RRobert Follows
Oct 19, 2026

Very easy and quick and helpful staff 👌

MMrs Shaista Shabbir
Oct 19, 2026

Excellent service at a reasonable price

MMr Brayshaw
Oct 18, 2026

What can i say except very good service

MMs Pamela Green
Oct 18, 2026

The service was good, and everything was handled quickly at home.

BBarbara
Oct 18, 2026