Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Our Customers Love Us!
TrustpilotTrustpilot five stars
22,442 Reviews
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
App Store linkGoogle Play link
Insura app mock up

Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

MISS L BAMFORD
When paperwork came through the post I didn't understand the paperwork so I phoned and spoke to a lovely lady she took me through the paperwork and did everything over the phone with she was very nice polite patient with me and really helpful i really enjoyed my experience
Oct 1, 2026
George
I find Mark Bates Ltd easy to deal with .Most times I call.I don’t have to queue for someone to talk to me.Their prices are very competitive and suit all my needs.Representatives are very friendly and knowledgeable it’s makes me feel comfortable knowing my insurance is in good hands.
Oct 1, 2026
Miss Pauline Jackson
Great customer service i even told my friends about Mark bates
Oct 1, 2026
Mrs Michele Jean Collington
Calm amd precise manner you handle the information for the year and it's cover
Oct 1, 2026
MRSBRENDASNAPE
Excellent service staff polite price just right
Oct 1, 2026
Social Support Suffolk
Great peace of mind knowing the insurance is there
Oct 1, 2026
Mrs Brooks
At 86 not clever with new technology but this company so kind , patient and understanding. At a price I can afford. Thankyou
Oct 1, 2026
Susan Mitchell
Very good very happy for all the help with my mobility scooter insurance.
Sep 30, 2026
Mrs Molly Bennetto
Easy to renew my policy.
Sep 30, 2026
Brian Collins
A good product for peace of mind
Sep 30, 2026
Dolly Sam
Took out mobility scooter insurance. Very easy and straightforward process with reasonable price. After experiencing delay with additional equipment for scooter which meant that I couldn’t use it for awhile, have been given two weeks of free insurance. Helpful, efficient and polite member of staff on the phone.
Sep 30, 2026
SAJJAD
great service and price
Sep 30, 2026
Steve
Very good value
Sep 30, 2026
Ms Deirdre Seldon
Very helpful
Sep 30, 2026
Mrs. Cookson
The staff are friendly, knowledgeable and efficient. Always happy to answer any questions and advise.
Sep 30, 2026
Pamb05
Price is ok , never needed to use the service yet , staff when ever I’ve phoned seem polite and professional
Sep 30, 2026
customer
An efficient and thoughtful reaction to the report of a deceased policy holder.
Sep 30, 2026
Christopher Cobley
Great insurance company
Sep 30, 2026
Andrea Rew
Very helpful and quick to respond to any questions .
Sep 30, 2026
Rev William G Baxter
Warm welcome. No long waiting to get through. Clear communication. Very helpful in responding to any questions. Felt that you were talking to a family member who wanted to make sure you were getting what you needed. Finished the call feeling happy and satisfied and pleased with the respectful service you had received. Pleased to recommend them.
Sep 30, 2026