Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.822,913 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Fast, efficient, clear, value for money

HHelen Weir
Oct 22, 2026

Good value comptrhensive cover provided

KKeith
Oct 22, 2026

Fab service

BBryan Buckland
Oct 22, 2026

Good service at a fair price all sorted at time of our purchase

AANDREW HAMMILL
Oct 22, 2026

It was quick and easy to renew my policy over the telephone. The person I spoke to explained everything and it was nice to know that the policy for my mobility scooter had not increased.

AAlfie B
Oct 22, 2026

Very helpful staff explains everything to you

JJacqueline Borthwick
Oct 22, 2026

I spoke to two different members of staff who were both very helpful. They offer very good service at a competitive price.

JJulie Lee
Oct 22, 2026

A pleasure to deal with. Simple for us older folks. Carry on the good work

MMrs Maureen Andrews
Oct 22, 2026

Great service very helpful on call

MMohammad kamar uddin
Oct 22, 2026

Staff very helpful and clear

DDavid Brown
Oct 21, 2026

Very good staff and so pleased with premium not going up as never had to make claim so very good.

MMrs Angela Foulkes
Oct 21, 2026

No nonsense service at reasonable prices

EEllen
Oct 21, 2026

It was a good experience I’m happy.

CCatherine Chambers
Oct 21, 2026

No fuss. No hassle. Quick and efficient.

MMr Rae
Oct 21, 2026

The lady I spoke to was very friendly and helpful and went through everything and explained it all thoroughly.

MMrs Jean Anderson
Oct 21, 2026

Great company for insuring my mobility scooter and will use them for all my scooters in the future

SSean Morris
Oct 21, 2026

The Mark Bates representative was very helpful and explained everything to us.

DDeborah J
Oct 21, 2026

Easy to insure, good cover and helpful staff

BBiddy Allen
Oct 21, 2026

Easy ,quick and professional, good price , highly recommended.

JJSB Yorkshire
Oct 21, 2026

Excellent service and always available when called upon

TTony Shepherd
Oct 21, 2026