Carer's now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.822,567 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Helpful and polite service

SSusan Wild
Oct 7, 2026

Everything was explained before we bought the insurance. It was easy to download.

AAngela Reynolds
Oct 7, 2026

I was pleased with my experience and Mark was very helpful and efficient.

GGillian
Oct 6, 2026

Good service

MMrs Fadumo Abdullahi Mohamed
Oct 6, 2026

service is good staff r helpful 👍

TTracey darlington
Oct 6, 2026

Very understanding communication

DDAVID POTTER
Oct 6, 2026

Being with you 3 years now always good on price and had no problems when ringing. Will be using you with my mum when her housing insurance is renewed 👌

MMichael Beardsley
Oct 6, 2026

Very easy to use and competitive prices

JJulie
Oct 6, 2026

great price easy renewal all round very good

MMrs Sheila Erpak
Oct 6, 2026

There is really nothing to say! Renewal invitation received, remittance sent, new policy confirmed. All done and dusted.

JJohn Dyson
Oct 6, 2026

Now going into my second year with Mark Bates and associates insurance company, I would like to thank them for making everything easy to do. I highly recommend them and will continue insuring my vehicle with them. Thankyou, J. Stent

JJohn
Oct 6, 2026

Just brilliant

DDave Clarke
Oct 6, 2026

We have been met at the door on two occasions by knowledgeable staff who knew their the products. Wen were helped when needed and all items of interest we fully explained & demonstrated. Great service

MMartyn Lyman
Oct 6, 2026

price reasonable, I've not needed to use the insurance yet so cannot comment further.

john wyatt
Oct 6, 2026

Helpful polite friendly staff

MMichelle
Oct 6, 2026

Excellent service

JJeff
Oct 6, 2026

Very polite & helpful staff

PPatricia Taylor
Oct 6, 2026

First-class service.

MMr William Buss
Oct 6, 2026

Was sorted straight away no problems very helpful and professional would recommend this company

JJoan
Oct 6, 2026

Ordered through care co ,I didn't do anything, care co staff did it for me thanks.

WWayne Robinson
Oct 6, 2026