For complete peace of mind, combine this with our Mobility Scooter & Powerchair Warranty to make sure you’re covered for mechanical and electrical breakdown.
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Below are the most relevant documents for this scheme. The actual documentation for your policy will be determined by the level of cover selected.
As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.
Mark Bates Ltd is proud to be an award-winning, family-run business, that has built its foundations on looking after customers and providing unparalleled levels of service.
It’s easy to make bold claims about customer service but we have the facts to back it up. We are proud of what our customers say about us and fly our flag based on the level of service we provide. We offer a complete service from start to finish, and a team of motivated individuals to provide it.
Mark Bates Ltd is unapologetically unique in many of the ways we do things, and we allow ourselves that freedom to be creative. You can forget what you know about insurance brokers because we do almost everything ourselves, allowing us to provide the best standard of care.
Being run by Mark and many of the Bates family means a lot to us. They have worked hard to gain the trust of our customers, and this is something we will never let go. We are motivated to provide all of our products to the best of our ability and with the integrity to live up to our name.
No. Free insurance means exactly that, it's completely free!
Please note however, if you have already had a free insurance policy on your product you will no longer qualify as this offer is only available once.
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK as well as 90-days worldwide cover (terms and conditions apply).
Our Mobility Scooter Insurance Plus cover comes with all the benefits of our standard cover and the following additional benefits:
Full Breakdown Recovery - Your cover will be extended to also cover recovery in the event of a puncture of battery failure.
Puncture Repair - covers the cost of repairing a puncture to any tyre fixed to the mobility scooter.
Any Driver - covers any person driving your equipment with your permission.
Alternative Mobility Vehicle - If you have an accident whilst using your mobility scooter and at the same time suffer injury which renders the mobility scooter unsuitable, we will pay the cost of a suitable replacement.
Legal Expenses - To recover damages from a negligent third party if you are injured or your mobility equipment is damaged.
No, unlike other insurance companies we believe in an 'all in one' encompassing policy and want you to be fully covered in the event of a claim.
Yes, to pay monthly there is a small £5 administration charge which is spread over your monthly instalments.
To make a claim, call our claims helpline on 01476 514471 or email us at email@example.com and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.
Although there is no mobility scooter insurance requirement legally, however several institutions highly recommend it.
The Department For Transport state "it is strongly advised that people take out insurance to cover personal safety, other people’s safety and the value of the vehicle."